Privacy Policy

Introduction

Welcome to Rent Rajkot (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, browse property listings, submit enquiries, or subscribe to updates.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect information that you provide directly to us, including:

• Name, phone number, and email address when you contact us or submit a property enquiry
• Property preferences, budget range, and messages you share through our forms
• Email address when you subscribe to property updates or newsletters

We may also automatically collect certain technical information such as browser type, device information, IP address, and pages visited to improve our website and user experience.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide property-related assistance
• Share relevant property listings and updates you request
• Improve our website, services, and customer support
• Send administrative messages and service-related communications
• Comply with applicable legal obligations

Cookies & Analytics

Our website may use cookies and similar technologies to remember preferences, measure traffic, and understand how visitors use our pages. You can control cookies through your browser settings.

We may use analytics tools (such as Google Analytics) to help us understand website usage. These services may collect information according to their own privacy policies.

Meta Lead Ads and Facebook Lead Data

Rent Rajkot may receive lead information from Meta platforms, including Facebook and Instagram, when a user voluntarily submits a lead form, enquiry form, advertisement response, or similar request.

The information received may include:

• name
• mobile number
• email address
• property requirement or enquiry details
• form responses
• campaign, ad, ad-set, form, or source information
• date and time of submission

This information is imported into our internal customer relationship management system (“CRM”) so that our authorised staff can respond to enquiries, understand property requirements, assign leads, schedule follow-ups, and provide relevant residential or commercial property information.

We use Meta-sourced lead data only for legitimate business purposes related to the enquiry submitted by the user and for managing the resulting customer relationship.

WhatsApp Business Messaging Data

Rent Rajkot may use the WhatsApp Business Platform and related Meta services to communicate with customers who contact us or who have provided their contact details for property-related enquiries.

Depending on the interaction, we may process:

• customer phone number
• WhatsApp profile name where available
• message content
• message date and time
• attachments or media shared as part of the conversation
• delivery, read, or message-status information
• information relating to the associated enquiry, lead, client, or property requirement

WhatsApp communications may be linked with the corresponding lead or client record in our CRM so that authorised staff can maintain a consistent record of customer enquiries and follow-ups.

We do not use WhatsApp Business data to provide messaging services to unrelated third-party businesses.

How Our CRM Staff Use Personal Information

Access to customer and lead information within our CRM is limited to authorised administrators and staff who require access for legitimate real estate business activities.

Authorised staff may use the information to:

• respond to enquiries
• contact customers regarding their stated property requirements
• assign enquiries to appropriate team members
• record remarks and customer interactions
• schedule reminders and follow-ups
• identify and share suitable property listings
• manage ongoing communications
• maintain customer-service and business records
• prevent duplicate enquiries and maintain accurate CRM records

Staff are expected to access and use customer information only for authorised business purposes.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing requested services, maintaining customer and enquiry records, resolving disputes, complying with applicable legal or regulatory obligations, and maintaining legitimate business records.

Lead and CRM information may generally be retained while an enquiry or customer relationship remains active and for a reasonable period afterwards for business-record, follow-up, and compliance purposes.

Where information is no longer required and there is no legal or legitimate business reason to retain it, we may delete, anonymise, or securely archive it.

You may request deletion of your personal information as described below.

Requesting Access, Correction or Deletion

You may contact us to request:

• access to personal information we hold about you
• correction of inaccurate information
• deletion of your personal information
• withdrawal of consent where processing is based on consent
• cessation of certain communications

Requests may be submitted using the contact details listed in this Privacy Policy.

We may need to verify your identity before processing a request. Certain information may be retained where required by applicable law or where necessary for legitimate legal, security, fraud-prevention, accounting, or record-keeping purposes.

For Meta-related data, users may also request deletion of information received through Facebook, Instagram, Meta Lead Ads, or WhatsApp Business by contacting us using the details below.

Privacy Contact

For privacy-related questions, access requests, correction requests, or deletion requests, please contact:

Rent Rajkot / Urben Square Realty LLP
Website: rentrrajkot.com
Email: nevilsuba@gmail.com
Business location: Rajkot, Gujarat, India

You can replace that email with a dedicated privacy email such as privacy@rentrrajkot.com later if you create one.

No Sale of Personal Information

Rent Rajkot does not sell personal information obtained from website enquiries, Meta Lead Ads, Facebook, Instagram, WhatsApp Business, or our CRM.

We may share personal information only where reasonably necessary with authorised employees, service providers, technology platforms, professional advisers, or authorities as required for legitimate business operations, service delivery, security, legal compliance, or where otherwise permitted by applicable law.

Third-Party Service Providers and Platforms

We may use third-party technology and service providers to operate our website, CRM, advertising, communications, analytics, hosting, and business systems.

These may include, where applicable:

• Meta Platforms, including Facebook, Instagram, Meta Lead Ads and WhatsApp Business
• website hosting and server providers
• cloud infrastructure and database services
• email and communication providers
• analytics services such as Google Analytics
• advertising platforms such as Meta Ads and Google Ads
• customer relationship management and integration services

These third parties may process information according to their own privacy policies, contractual obligations, applicable law, and the instructions we provide to them where applicable.

We take reasonable steps to use service providers that maintain appropriate safeguards for the information they process on our behalf.

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Security of Information

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse.

These measures may include access controls, authenticated staff accounts, secured servers, encrypted network connections, restricted administrative access, system backups, and monitoring of authorised CRM activity.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your current policy editor is suitable for adding these sections. After you paste them, the important part for Meta is to ensure the finished policy is available on a public URL without login. Meta’s review focuses heavily on whether the app’s actual data use matches what is disclosed to users.

After you update it, send me a screenshot of the lower part of the policy and I can check the final wording before you publish it.

Sharing of Information

We do not sell your personal information. We may share information with trusted service providers who assist us in operating our website, sending emails, or analyzing traffic, provided they agree to keep your information confidential.

We may also disclose information when required by law or to protect our rights, users, or the public.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Choices

You may request access to, correction of, or deletion of your personal information by contacting us using the details below. You may unsubscribe from marketing emails at any time using the link provided in those messages.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us through our Contact Us page or the contact details shown on our website.